- The return policy may not be the same for all the products under a different product category. The products under the warranty period will be redirected to the service center, and return & refund policies will not be eligible for such products.
- We want you to be completely happy with your order. This Return and Exchange policy sets out our procedures for change of mind after purchase. This is distinct from the Warranty Policy which covers manufacturing issues /defects.
- All products must be returned to us in original and brand-new condition, showing no signs of wear or use including, but not limited to, pick scratches, belt-buckle markings, scuffs, dings, and scrapes on the product or any of the related materials that came with it. The returned products must also include all original packaging, labels, stickers, seals, manuals, accessories, and still have their protective materials unremoved and intact.
- This Return and Exchange Policy does not apply to items with marked-down prices, as they will be sold as-is.
- Products, whose seals have been opened, cannot be returned unless they are damaged/defective. If the product is damaged/defective, then it must be returned within 3 days of delivery.
- To make a return, please contact us on our Contact Page or via our Facebook page within 3 days of the product’s delivery to submit your request together with the proof of purchase (a copy of the official receipt) for the product being returned, and a member of our staff will contact you thereafter to provide assistance and further instructions. For both Online Store and Retail Showroom purchases, a return will not be possible without first contacting our staff via the Contact Page or via Facebook page.
- This Return and Exchange Policy does not apply to the following products which are non-returnable:
*Products not purchased from a Treasure Music Store retail showroom or online store
*Oversized or overweight products
*Amplifiers and Speakers
*Change of mind regarding the color of the product
*Products that get damaged/defective (physically damaged or broken) by the customer
- Additionally, you will have to bear all delivery costs (if any) associated with the return and exchange of the product. To minimize delivery costs, you may return your product personally to our retail showroom. If the refund is initiated due to a wrong/ defective/ damaged/ quality issue then the shipping charge will be refunded. Once the return of your product has been confirmed by us, we will arrange for delivery of your newly selected product to your shipping address or transfer your amount via bank or esewa or IME within 3 to 4 days of confirmation.